Library Phone Answerers Survive the Internet

For years, a small band of researchers at the New York Public Library has been tackling questions from young and old, the clueless and the haughty, the vexed and the unvexed, reducing life's infinite jumble to an answer, more or less.

Today, despite the Internet, the eight women and two men of what is known as the telephone reference service are still at it. Every day, except Sundays and holidays, between 9 a.m. and 6 p.m., anyone, of any age, from anywhere can telephone (212) 340-0849 and ask most any question.

The staff has less than 5 minutes to respond.